Frequently Asked Questions

Below is a list of commonly asked questions. From how to register as a new user to creating a new ad campaign – We’ve got you covered!

Integrity Small Business was created for small businesses and entrepreneurs across the globe who are looking to grow their business online.

Any ‘legitimate’ small business owner in the world can register. You must register with a legitimate company address and email address and you must be the business owner. You must also fill in your personal details to be eligible.

For a complete list of available features and benefits for each package, please visit the Pricing Plan page. FREE Business Listings are available

Once you’re registered as a new user, submitting a listing is pretty straight forward. Follow these simple steps to get you on your way:

  1. Once you’re logged in your new account, click on the “Add Listing” link in the top right corner of any page.
  2. Choose your listing package (this can be changed later in your dashboard if needed).
  3. Fill out all the required data. The more information you provide, the more people you can reach.
  4. Once you’re happy with the data you’ve entered and it’s all correct, click on the “Submit Listing” in the bottom right corner.

Your listing will now be awaiting approval by an administrator, which is typically completed within 24 to 48 hours. You’ll receive an approval email once your listing has been reviewed, or a rejection email if there were any problems with your submission.

Should there be any issues with your listing, and administrator will get in touch and try rectify the issue as soon as possible.

Any store you see with a check mark next to its name means that it’s been claimed. If your store is already listed, but not been claimed, you can claim it as your own store. Here’s how you do it:

  1. View the store you want to claim.
  2. At the bottom of the page, you’ll see the phrase “Own or work here?”.
  3. Click on the “Claim” link next to it.
  4. A new pop-up window will appear. Simply enter your full name, phone number and any proof of ownership you may have, then click on “Claim your Business Now!”

Once you submit your claim, a site administrator will process your claim and may get in touch with you over the next 24 to 48 hours in order to verify your claim.

Once the claim has been approved, you can edit your store and begin ad campaigns with it.

If you signed up for a free listing, it will last FOREVER!

There are two places your images can appear:

Featured Image

This image will be used as your listing’s thumbnail and will appear in search listings and archive pages. It should be at least 370 x 240 pixels in size.

Gallery Images

These are a small gallery of images that appear in your store’s listing page. You can have as many as you need here, but you should at least upload two – One of your stores homepage and one of your products page, plus any other pages you think might be relevant. These images should be at least 1920 x 900 pixels in size.

There may be times when listings get rejected. In these instances, we will provide detailed feedback on why it was rejected, and what you can do to get it approved. Here are some common reasons why a listing may be rejected:

  • Your website is not live.
  • You have not provided a legitimate business address.
  • You have not provided a legitimate email address which has been verified.
  • Your products are not appropriate for this site.
  • You have not completed your profile correctly.
  • Your images are the incorrect size and ar blurry – please check.


Ad campaigns are great for promoting your online store and it’s really simple to do. In order to start an ad campaign, you must first have a store to promote. This can be either a store you’ve created, or one that you’ve claimed. You can read more on this elsewhere in this page.

  1. Log in to your dashboard page.
  2. Click on the “Ad Campaigns” tab in the menu on the left, followed by “Start New Campaign”.
  3. If you have any stores to promote, you will be taken to a new campaign page. click on “Get Started Now” to set one up.
  4. Select a store you want to promote by clicking on the “Promote” button.
  5. Choose the type of ad(s) you want to run (More info on this below), then click on the “Next” button.
  6. Pay for the package you’ve chosen via PayPal.

Once payment for the ad package is complete, the campaign will begin immediately!

Your listing may not appear in the search results for one or more of the following reasons:

  • Your website is not secure and is flagged by Google as so
  • You have not completed your profile correctly
  • There is missing or incorrect information in your profile
  • You have not entered a valid business address, email address or web address
  • You do not have a website
  • You have copied exact text from your own website
  • You have not uploaded your images in the correct size
  • Your images are distorted
  • Your site does not meet our high quality standards
  • We reserve the right to not list businesses we think are not suitable for this site

If you feel your listing satisfies all of the above criteria: Please ‘re-submit’ your listing for review.